INTRODUCTION

AirMag Pro (”Company”, “our”, “us”, or “we”) respects your privacy and are committed to protecting it through our compliance with this Privacy Policy (this “Policy”).

This Policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with us, access, or use our Website, mobile applications, onboard media, blogs, phone, in person, social media and other places, social media accounts, or our other online or interactive portals or services, whether accessed via computer, mobile device or other technology operated by us from time to time which include a link to this Policy or when you have any other interactions (e.g., customer service and other communications) with us. This Policy does not apply to any of our websites, mobile apps or services that has a separate privacy policy or notice.

YOUR PERSONAL INFORMATION AND HOW WE USE IT

We collect, utilize, and retain your personal information to provide our services and deliver a tailored experience across our digital and physical touch points. This collection may occur through our Website, customer service channels, or in-person interactions. We treat your personal data with confidentiality and will use and store it in accordance with this Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

We collect various levels of your personal information both on our Website and in our physical shops:

- You will be browsing our website as a guest if you're not a registered user. We do not gather personally identifiable information, though some features and services that are offer to our registered members may be unavailable to you. We do, however, collect general technical data such as your IP address, referring URLs, browser type, and device type. This data helps us understand how users discover our website and how many access it from Windows versus Mac devices, allowing us to enhance our services accordingly. It also informs our decisions about investing in browser compatibility.

- You will be required to provide certain personal information when registering with us on our Website (such as your name and contact details), in order to access the various features and services we offer to registered users. This includes email updates, responses to your inquiries, and early access to limited edition items. The personal details we may collect can include your name, billing and shipping addresses, email address, and mobile or home phone numbers. We use the information you choose to share with us as a registered user for purposes such as internal research, promotional efforts, and marketing communications. This may involve sending you updates via email or postal mail about our products and services, as well as those from selected partners we believe may interest you. We may also record phone calls with both prospective and existing customers, but only after obtaining your consent. As part of our regular business operations, we collect a range of customer information, which may include but is not limited to:

• standard business transactions, such as purchases and payments

• credit data obtained from third-party agencies

• contact details for billing, service, and delivery purposes

• product characteristics and preferences

• other information related to the delivery of our products and services

- You can only place an order through our Website by registered users. We collect only the information required to process and fulfill your order, this typically includes your name, contact information, and payment or credit card details. Your credit card information is used solely to complete your transaction with us. For your security, your credit card number and security code will not be stored on our Website or in our system.

When you access our Website, store, or their content, certain third parties may use automated information collection technologies to gather data about you or your device. These third parties may include:

• Advertisers, ad networks, and ad servers.

• Analytics companies.

• Your mobile device manufacturer.

• Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you interact with our website, store, mobile applications, and other platforms. The data they gather may be linked to your personal information, or they may collect details—including personal information—about your online behavior over time and across various websites, apps, and digital services. This information may be used to deliver interest-based (behavioral) advertising or other types of targeted content. We do not control the tracking technologies used by these third parties or how they are applied. If you have questions regarding a specific advertisement or targeted content, we recommend contacting the provider directly. To learn more about how you can opt out of targeted advertising from many providers, please refer to our Opt-out Policy and Cookies and Standard Web Practices below.

- You may choose to review or update the personal information we have on file for you. This can be done by reaching out to our customer service team or by updating your customer profile within your registered account.

USE OF YOUR PERSONAL INFORMATION

We use the personal information you provide for the following purposes:

- To deliver our services to you. This includes responding to your inquiries, offering product recommendations on our Website, maintaining your shopping cart, reviewing your service requests, and fulfilling any orders you place with us (including payment verification and necessary security checks).

USE OF INFORMATION

We use the information we collect from or about you (including personal information and data collected through technologies like cookies, pixel tags, and similar tools) primarily to enhance your experience with our services. This includes improving customer support, personalizing the content you see, recognizing you across different devices, delivering the services you request, and reaching out to you with updates on special promotions, new products, and other offerings. Additional purposes may include the following:

• customizing or personalizing and evaluating how well our products, features, tools, materials, or services perform;

• customizing, targeting or personalizing our advertising that you view and monitoring the effectiveness of our email communications and other advertising efforts;

• to provide you with the products and services you request;

• remembering information so that you will not have to re-enter it during your visits to, or the next time you visit;

• to reward you as part of any reward and recognition program you choose to join;

• to solicit information from you, including through surveys;

• to resolve disputes, collect fees, or troubleshoot problems

• monitoring the effectiveness of our Website or store;

• identifying what information about our products and services you may share;

• contacting you for a sweepstakes or other promotion about a product or service we believe may be of interest to you, either from us alone or together with another sponsor or a third party;

• conducting research;

• compiling aggregate data for internal and external business purposes;

• monitoring the aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns at our Website or store;

• diagnosing or fixing technology problems;

• preventing potentially illegal or harmful activities, including fraud;

• protecting your and our rights;

• other uses in accordance with our Terms;

• planning for, improving and enhancing our services; and

• any other purpose that is required or permitted by law or that is disclosed to you at the time we collect the information or that is related to a request made by you.

• operate, evaluate and improve our business (including administering, enhancing and improving our services; developing new services; managing our communications and customer relationships; and performing accounting, auditing, billing, reconciliation and collection activities);

• protect against and prevent fraud and other unlawful activity, unauthorized transactions, claims and other liabilities;

• conduct investigations and comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies and terms; and maintain and enhance the safety and security of our services, network, information, customers, employees, and others.

We may also use the information we collect about you in other ways for which we provide specific notice and, where required by applicable law, obtain your consent. We may also combine information gathered about you (whether through our Services or from third-party sources) for the purposes outlined above.

In addition to the information described in this Policy (including personal information), we may aggregate data about you and others, or otherwise "de-identify" your information—meaning it no longer personally identifies you. Information in these forms may be used for any legitimate business purpose, including but not limited to research and analytics, managing our products and services, advertising (such as improving our targeting or services), and promotional efforts. To access certain services through your mobile device or browser, you may be asked to share your device’s precise location data (e.g., latitude and longitude). This data may be used to provide personalized services based on your location.

OPT-OUT POLICY

You may instruct us at any time not to use your personally identifiable information for marketing or educational purposes by reaching out to our Customer Service team at the number listed below. When doing so, please include your account registration details or account number for reference. That said, we remain committed to providing communications we believe are relevant and beneficial to you. We will also continue to contact you regarding deliveries, products or services, or any outstanding balances related to your account.

CHILDREN UNDER THE AGE OF 13

Our Website and store are not directed toward children under the age of 13, and we do not knowingly collect personal information from anyone in that age group. If we become aware that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will promptly delete that information. If you believe we may have received information from or about a child under 13, please contact our Customer Service team at the number provided below.

Information We Disclose to Others

We may share information with our own service providers, including those who assist with marketing, website functionality, advertising, legal and financial services, and other operational needs. In addition, we may disclose personal information to third-party vendors that perform services on our behalf, such as credit card processing, billing, analytics, customer support, marketing campaigns, survey distribution, promotional offers, and fraud prevention. Some third parties may also be authorized to collect information for us as needed to support features of our websites, apps, or store. However, we do not share text message originator opt-in data or consent information with any third-party vendors, partners, or other outside parties (except with government authorities when legally required, such as through a subpoena, as noted below).

These vendors are granted access to personal information solely to perform their designated functions and are not permitted to use or share the data for any other purpose. They are also expected to follow data security practices that align with our own. We may also share information with third-party business partners in the following situations: (i) when co-hosting or co-promoting a product, service, sweepstakes, or promotion; (ii) when their offerings are presented through our website or store; or (iii) when we believe their products or services may be relevant or of interest to you. You’ll be able to identify when a third party is involved in a product or service you’ve requested, as their name will appear—either on its own or alongside ours. Please note that these third-party business partners operate independently, and any personal information shared with them is governed by their respective privacy policies and security standards. We recommend reviewing the privacy policies of any such third parties.

We disclose personally identifiable information to third parties only with your consent, or when required to cooperate with government authorities—such as responding to subpoenas, lawful inquiries, or investigations involving stolen credit or bank cards, identity theft, fraud, or other criminal matters. Such disclosures are made in accordance with applicable legal procedures. We may also share information in connection with a sale, merger, or transfer of our company or substantially all of its assets, including situations involving bankruptcy. Additionally, we may share aggregated, non-personally identifiable information gathered from visitors, users, or customers with third parties.

Cookies and Standard Web Practices

Our Website and store use cookies to support certain features. While cookies are not necessary to browse or view all pages, they must be enabled to access some functionalities on the Website. A "cookie" is a small text file placed on your device when you access a specific point on our platform. Cookies serve helpful purposes such as recognizing you when you return to the site, so you don’t need to re-enter login or registration details. Most browsers, including Microsoft Internet Explorer, allow users to block cookies if they choose. However, please note that disabling cookies may interfere with the proper functioning of some features on our Website or store. Generally, cookies are used to uniquely identify browsing sessions. We do not use cookies for ongoing or systematic tracking of our customers, beyond the specific cases outlined below:

• Web Usage Tracking: We employ various tracking technologies and software tools to generate traffic reports for our Website and other access points. These reports help us better understand user behaviour and improve the overall experience for our users. Individual visits are compiled anonymously.

• Secure Data Transmission: We employ industry-standard encryption, commonly referred to as [SSL] to secure sensitive information transmitted through our Website or store. This is the same type of encryption used by financial institutions.

• Pixel Tracking: Our Website, store, and HTML-enabled emails may include pixel tags used by us or our third-party advertising partners. These tags help track when a message is opened, whether a specific page or ad was viewed, and can identify data such as the time and date of access, your computer’s IP address, and the URL of the referring page.

• Analytics Tools: We use analytics technologies that collect data sent by your browser or mobile device, such as the pages you visit, your interactions with third-party applications, and other relevant activity. This helps us analyze user behaviour and continually improve the functionality and performance of our Website or store.

Security Standards

We implement administrative, technical, and physical safeguards intended to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse. While we make every effort to maintain the integrity and security of our systems and network, no security measure is foolproof, and we cannot guarantee absolute protection. If you believe your login credentials have been compromised, please contact our customer service team immediately at the number provided below. In the event of a suspected security breach or unauthorized activity related to your account, we may notify you by posting an alert on our Website or store, or by reaching out via email, phone, or postal mail.

Retention Of Personal Information

We retain your personal information for as long as reasonably necessary to fulfill the purposes outlined in this Policy, or as stated in any notice provided at the time of collection. This retention period takes into account applicable legal requirements, including statutes of limitation and data retention laws, as well as our own internal policies and operational needs.

Updates And Changes

We reserve the right, at our sole discretion, to update, modify, add to, remove from, or otherwise revise parts of this Privacy Policy at any time. When material changes are made, we will post them on this website, as appropriate. By continuing to use our website or store after such updates, you agree to and accept the revised terms.